Frequently asked questions

Search by treatment, salon or location. Open the salon page and, where online booking is available, choose your treatment, professional and time. Check the summary, enter your details and complete the booking and any required payment. You will then see the confirmation.

Yes, you can book as a guest at salons accepting online bookings. Use a valid email address for your confirmation. A customer account also lets you manage linked appointments, favourites and your Beauty Passport in one place.

A salon listing does not automatically mean online booking is enabled. Available times also depend on opening hours, treatment duration and the professional's schedule. Try another day or treatment, or contact the salon directly if no suitable time is shown.

After booking, check the confirmation page and your email, including spam. Linked bookings also appear under Appointments in your customer account. If you paid but see no confirmation, check your booking status and contact the salon or BookMySalon before booking or paying again.

Open your appointment in your account or through the management link in your confirmation. Use the available reschedule or cancellation option. The salon sets its conditions and any charges. If the deadline has passed or the option is unavailable, contact the salon.

This depends on the salon and treatment. During booking you will see whether you pay at the salon, make a deposit or pay the full amount online. Only payment methods available for that booking are offered. Check the amount before confirming.

Contact the salon you booked with and include your booking reference. Refunds depend on the circumstances and the conditions that applied to your booking. Cancelling does not automatically mean a payment has been refunded immediately. Processing times vary by payment provider and bank.

Yes. Sign in with the same customer account to access your linked bookings, saved favourites and Beauty Passport across both. If something is missing, check you used the same email address and sign-in method. Contact us if your information is still missing.

Your Beauty Passport brings together your treatment history and personal results. Completed, linked appointments help you find previous treatments and book again. You can also add your own before-and-after photos to your personal photo diary.

No. Photos you upload to your Beauty Passport photo diary stay private and are not published on GlowFeed. You can manage and delete your own diary entries. Salon posts on GlowFeed are separate from your private photos.

Check your email address and use the password reset option on the sign-in screen. Check your spam folder too. If the issue continues, email us with the address you used and a description of the error. Never share your password or verification code.

Your customer account contains your profile, account settings and notification preferences. Use the available data options there, such as data export. Contact BookMySalon for help with a deletion request. Our privacy notice explains how data is processed.